Privacy and cookie statement

About our privacy policy
ARTIS respects the privacy of the visitor to our website (s). We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care.

The starting date for the validity of these conditions is 01.12.2020, with the publication of a new version the validity of all previous versions is canceled. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.

If you have any questions about our privacy policy, you can contact our Privacy Officer, you will find the contact details at the end of our privacy policy.

Personal data that we process
ARTIS processes your personal data because you place an order via the ARTIS webshop and / or because you provide this information to us yourself. ARTIS can process the following personal data if you use the ARTIS webshop:
• First and last name
• address data
• e-mail address
• payment details
• telephone number (optional)
• IP address
• other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
• location data
• information about your activities on our website
• list of customer contact details via an app
• internet browser and device type

For what purpose and on what basis we process personal data
ARTIS processes your personal data for the following purposes:
• to process your payment;
• to send our newsletter or letters, provided you have given permission for this. (you can unsubscribe at any time via the unsubscribe link);
• to be able to call or email you if this is necessary to be able to perform our services, including handling returns, complaints, guarantees and questions;
• to inform you about changes to our services and products;
• to deliver goods and services to you;
• to analyze your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences;
• to process personal data if we are legally obliged to do so, such as information that we need for our tax return.

Minors
Are you 16 or younger and do you want to use our products or services? This can be done under the supervision of a parent or legal representative.

Automated decision making
ARTIS does not take decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example an ARTIS employee).

How long do we keep personal data
ARTIS does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We keep your data as long as you are a customer with us. This means that we keep your customer profile until you indicate that you no longer wish to use our services. We delete inactive accounts after 7 years. We keep invoice data for 7 years (legal obligation). If you have registered for the newsletter or letters, you will receive them until you no longer want this and we will keep your email address for as long as possible.

Sharing of personal data with third parties
ARTIS will not sell your information to third parties and will only provide it when this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. These parties only use the data for the purpose for which ARTIS provides them to them. ARTIS remains responsible for these processing operations. In any case, we use the services of:

• the hosting company of our ARTIS webshop (Shopify)
• our delivery service (PostNL)
• the party that takes care of the logistics (Logistics Optima Forma (L.O.F.) b.v.)
• the party that sends our newsletters (Copernica)

It is possible that ARTIS is legally obliged to provide your data to government authorities, for example in connection with government tax or criminal investigations.

Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. These data (for example web browser and operating system) are not personal data.

Your rights
You have the right to view your personal data, to have it corrected or deleted. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by ARTIS and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to privacy@artis.nl.

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. If the request is complex, this term can be extended, of which we will inform you in writing in good time.

How we protect personal data
ARTIS takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you feel that your data is not properly secured or there are indications of abuse, please contact our Privacy Officer.

Cookies or similar techniques that we use
What is a cookie?
We make use of cookies on this website. A cookie is a simple small file that is sent along with pages from this website [and / or Flash applications] and is stored by your browser on the hard drive of your computer. The information stored therein can be sent back to our servers on a subsequent visit.

Use of permanent cookies
With the help of a permanent cookie we can recognize you when you visit our website again. The website can therefore be specially adjusted to your preferences. Even if you have given permission to place cookies, we can remember this by means of a cookie. As a result, you do not have to keep repeating your preferences, which saves you time and allows you to use our website more pleasantly. You can delete permanent cookies via the settings of your browser.

Tracking cookies
With your permission, we place a cookie on your equipment, which can be retrieved as soon as you visit a website from our network. This allows us to find out that in addition to our website, you have also visited the relevant other website (s) from our network. The resulting profile is not linked to your name, address, e-mail address and the like, but only serves to match advertisements to your profile, so that they are as relevant as possible to you. Advertisers do not place cookies on your equipment.

Enabling and disabling cookies and their removal
More information about enabling, disabling and deleting cookies can be found in the instructions and / or using the Help function of your browser. ”

More information about cookies?
You can find more information about cookies on the following websites:
Consumers Association: What are cookies?
Consumers Association: Delete cookies: step-by-step plan
Consumers Association: Block tracking cookies with an adblocker

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. You will always find the most recent version on this page. So check this Privacy and Cookie Statement regularly so that you are always aware of any changes.

Questions and complaints
If, after reading this Privacy and Cookie Statement, you have any questions or comments about the way in which ARTIS handles your personal data, you can contact the ARTIS Privacy Officer at privacy@artis.nl.

ARTIS does its best to comply with privacy legislation and to handle your data as carefully as possible and to respect your rights. We would like to hear if you think that is not going well, so that we can possibly improve it. If you believe that the legal provisions with regard to privacy protection are not correctly implemented by ARTIS, you can submit a written complaint to ARTIS via privacy@artis.nl. If we cannot resolve it, you have the right to file a complaint with the Dutch Data Protection Authority. He is obliged to deal with your complaint.

Contact details
ARTIS
Plantage Kerklaan 38-40 
1018CZ Amsterdam
The Netherlands

Contact person for privacy matters
Privacy Officer (privacy@artis.nl)
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